Page All:
Page 1
TSO Publishes ITIL(R) 2011
LONDON, September 7, 2011/PRNewswire/ --
- Update Enhances ITIL Guidance
ITIL(R) 2011, published on 29 July by official publisher TSO, responds
to feedback from the community that reads, uses and trains from the guidance
and recognises emerging trends such as cloud computing, multi-vendor
sourcing, and new and updated international standards related to service
management. The updated publications enhance ITIL V1 and V2, and are
distinguishable from the 2007 edition by the inclusion of a new '2011
Edition' flash on updated front covers. Printed editions and downloadable
pdfs of the guidance are available now, with eBooks and Online Subscriptions
following soon.
The new guidance provides improved publications with a focus on clarity,
consistency, correctness and completeness. Since the ITIL Service Lifecycle
books were published in 2007, trends towards the governance of IT, risk
management, standardisation, globalisation, sustainability and different
sourcing strategies have developed considerably. The update evolves the
original ITIL concepts to keep pace with the rapid advancement of business
and technology change, offering significant benefits whilst ensuring the
approach is both straightforward to understand and to implement.
The authors have recognised that ensuring ease of use and continuity is
critical, and so the update has been designed to minimise the impact for
users and on existing software tools. Enhancements have been made to all
five areas of the Service Lifecycle:
ITIL Service Strategy now includes more practical guidance and more
examples where relevant. A new process of strategy management for IT
services has been defined, with separate descriptions of business strategy
and IT strategy. Financial management has been expanded, and business
relationship management and demand management are now covered as processes.
ITIL Service Design focuses on alignment with ITIL Service Strategy. A
number of concepts and principles have been clarified, most significantly
the flow and management of activity throughout the overall service design
stage and the addition of a 'design coordination' process.
In ITIL Service Transition, the key concepts of the configuration
management system (CMS) and the service knowledge management system (SKMS)
have been made more straightforward to understand and new content has been
added to explain how a change proposal should be used, and to show how asset
management relates to the service asset and configuration management
process. Further improvements have been made to change management, release
and deployment management, and change evaluation.
ITIL Service Operation now incorporates process flows across all areas,
including request fulfillment, access management and event management. The
publication now explains how basic events flow into filters and rule engines
to produce meaningful event information and the guidance around service
requests, request models, and proactive problem management has been
clarified, together with the distinction between application management and
application development.
The ITIL Continual Service Improvement (CSI) seven-step process has been
clarified, together with its relationship with the Deming
'plan-do-check-act' cycle and knowledge management. The CSI approach now
includes a CSI register where details of all improvement initiatives within
an organisation may be recorded. Emphasis has been placed on the interfaces
from CSI to other lifecycle stages.
Janine Eves, Contract Manager at Official Publisher TSO, comments: "Our
focus has been on ensuring that ITIL continues to communicate best practice
across the very latest advancements in business and technology change, from
the perspectives of both users and trainers. For example, improvements to
the ITIL guidance on multi-vendor sourcing will help a service provider to
manage the challenges around governance and the management of multiple
providers, spreading the risk and reducing costs. Likewise, the ITIL update
explains how IT service management is impacted by the prevalence of cloud
computing, offering guidance on current thinking around service strategies,
sourcing structures and delivery models for cloud services. The updated
guidance reflects the latest international standards relating to service
management, including the 2011 edition of ISO/IEC 20000-1: Requirements."
The new publications, bearing the '2011 Edition' flash, will initially
be available in English with translations to follow. Priority languages
include Chinese, French, German, Japanese, Portugese and Spanish. Prices for
the hard copies and all electronic formats will remain the same as the 2007
editions. Online subscribers will receive the update free of charge.
TSO has published a special edition of the ITIL eNewsletter
[http://www.best-management-practice.com/gempdf/ITIL_eNewsletter_August_2011.pdf ]
to introduce ITIL 2011 edition and a comprehensive Summary of Updates
[http://www.best-management-practice.com/gempdf/ITIL_2011_Summary_of_Updates.pdf ]
document. The eNewsletter incorporates reviews from each author, an
overview of changes for each core title, details of the publication formats
and availability, and a 2011 Glossary
[http://www.itil-officialsite.com/InternationalActivities/ITILGlossaries.aspx ]
. Features include frequently asked questions regarding the ITIL update
project, and 'Myths and Rumours Exploded'. This and other ITIL updates can
be accessed by registering for the ITIL Elert Service at
http://www.best-management-practice.com/ITILRegister
NOTES TO EDITORS:
ITIL(R)
ITIL is the most widely accepted approach to IT service management in
the world. ITIL is a cohesive best practice framework, drawn from the public
and private sectors internationally. It describes the organisation of IT
resources to deliver business value, and documents processes, functions and
roles in IT Service Management (ITSM). ITIL is supported by a comprehensive
qualifications scheme, accredited training organisations, and implementation
and assessment tools. The original version of ITIL was developed at the same
time as, and in alignment with BS 15000, the former UK standard for IT
Service Management. BS15000 was fast-tracked in 2005 to become ISO/IEC
20000, the first international standard in ITSM. OGC is committed to the
maintenance of alignment between ITIL and ISO/IEC 20000.
TSO
TSO (The Stationery Office) has 200 years experience of providing
publishing and information solutions to the public sector. It specialises in
the creation, production and distribution of information in print, online
and electronic formats. TSO is Britain's largest publisher by output,
publishing 15,000 printed and electronic products each year.
TSO has a long history of working with Best Management Practice and is
the only official publisher of its Best Practice Guidance, managing various
update and refresh projects on behalf of the Cabinet Office.
http://www.tso.co.uk
ITIL(R) is a Registered Trade Mark of the Cabinet Office
Source: TSO
For further information on ITIL 2011 and the availability of review copies, please contact: Jevin Mercer-Tod, TSO , +44(0)1603-696707, jevin.mercer-tod@tso.co.uk
TSO Publishes ITIL(R) 2011
LONDON, September 7, 2011/PRNewswire/ --
- Update Enhances ITIL Guidance
ITIL(R) 2011, published on 29 July by official publisher TSO, responds
to feedback from the community that reads, uses and trains from the guidance
and recognises emerging trends such as cloud computing, multi-vendor
sourcing, and new and updated international standards related to service
management. The updated publications enhance ITIL V1 and V2, and are
distinguishable from the 2007 edition by the inclusion of a new '2011
Edition' flash on updated front covers. Printed editions and downloadable
pdfs of the guidance are available now, with eBooks and Online Subscriptions
following soon.
The new guidance provides improved publications with a focus on clarity,
consistency, correctness and completeness. Since the ITIL Service Lifecycle
books were published in 2007, trends towards the governance of IT, risk
management, standardisation, globalisation, sustainability and different
sourcing strategies have developed considerably. The update evolves the
original ITIL concepts to keep pace with the rapid advancement of business
and technology change, offering significant benefits whilst ensuring the
approach is both straightforward to understand and to implement.
The authors have recognised that ensuring ease of use and continuity is
critical, and so the update has been designed to minimise the impact for
users and on existing software tools. Enhancements have been made to all
five areas of the Service Lifecycle:
ITIL Service Strategy now includes more practical guidance and more
examples where relevant. A new process of strategy management for IT
services has been defined, with separate descriptions of business strategy
and IT strategy. Financial management has been expanded, and business
relationship management and demand management are now covered as processes.
ITIL Service Design focuses on alignment with ITIL Service Strategy. A
number of concepts and principles have been clarified, most significantly
the flow and management of activity throughout the overall service design
stage and the addition of a 'design coordination' process.
In ITIL Service Transition, the key concepts of the configuration
management system (CMS) and the service knowledge management system (SKMS)
have been made more straightforward to understand and new content has been
added to explain how a change proposal should be used, and to show how asset
management relates to the service asset and configuration management
process. Further improvements have been made to change management, release
and deployment management, and change evaluation.
ITIL Service Operation now incorporates process flows across all areas,
including request fulfillment, access management and event management. The
publication now explains how basic events flow into filters and rule engines
to produce meaningful event information and the guidance around service
requests, request models, and proactive problem management has been
clarified, together with the distinction between application management and
application development.
The ITIL Continual Service Improvement (CSI) seven-step process has been
clarified, together with its relationship with the Deming
'plan-do-check-act' cycle and knowledge management. The CSI approach now
includes a CSI register where details of all improvement initiatives within
an organisation may be recorded. Emphasis has been placed on the interfaces
from CSI to other lifecycle stages.
Janine Eves, Contract Manager at Official Publisher TSO, comments: "Our
focus has been on ensuring that ITIL continues to communicate best practice
across the very latest advancements in business and technology change, from
the perspectives of both users and trainers. For example, improvements to
the ITIL guidance on multi-vendor sourcing will help a service provider to
manage the challenges around governance and the management of multiple
providers, spreading the risk and reducing costs. Likewise, the ITIL update
explains how IT service management is impacted by the prevalence of cloud
computing, offering guidance on current thinking around service strategies,
sourcing structures and delivery models for cloud services. The updated
guidance reflects the latest international standards relating to service
management, including the 2011 edition of ISO/IEC 20000-1: Requirements."
The new publications, bearing the '2011 Edition' flash, will initially
be available in English with translations to follow. Priority languages
include Chinese, French, German, Japanese, Portugese and Spanish. Prices for
the hard copies and all electronic formats will remain the same as the 2007
editions. Online subscribers will receive the update free of charge.
TSO has published a special edition of the ITIL eNewsletter
[http://www.best-management-practice.com/gempdf/ITIL_eNewsletter_August_2011.pdf ]
to introduce ITIL 2011 edition and a comprehensive Summary of Updates
[http://www.best-management-practice.com/gempdf/ITIL_2011_Summary_of_Updates.pdf ]
document. The eNewsletter incorporates reviews from each author, an
overview of changes for each core title, details of the publication formats
and availability, and a 2011 Glossary
[http://www.itil-officialsite.com/InternationalActivities/ITILGlossaries.aspx ]
. Features include frequently asked questions regarding the ITIL update
project, and 'Myths and Rumours Exploded'. This and other ITIL updates can
be accessed by registering for the ITIL Elert Service at
http://www.best-management-practice.com/ITILRegister
NOTES TO EDITORS:
ITIL(R)
ITIL is the most widely accepted approach to IT service management in
the world. ITIL is a cohesive best practice framework, drawn from the public
and private sectors internationally. It describes the organisation of IT
resources to deliver business value, and documents processes, functions and
roles in IT Service Management (ITSM). ITIL is supported by a comprehensive
qualifications scheme, accredited training organisations, and implementation
and assessment tools. The original version of ITIL was developed at the same
time as, and in alignment with BS 15000, the former UK standard for IT
Service Management. BS15000 was fast-tracked in 2005 to become ISO/IEC
20000, the first international standard in ITSM. OGC is committed to the
maintenance of alignment between ITIL and ISO/IEC 20000.
TSO
TSO (The Stationery Office) has 200 years experience of providing
publishing and information solutions to the public sector. It specialises in
the creation, production and distribution of information in print, online
and electronic formats. TSO is Britain's largest publisher by output,
publishing 15,000 printed and electronic products each year.
TSO has a long history of working with Best Management Practice and is
the only official publisher of its Best Practice Guidance, managing various
update and refresh projects on behalf of the Cabinet Office.
http://www.tso.co.uk
ITIL(R) is a Registered Trade Mark of the Cabinet Office
Source: TSO
For further information on ITIL 2011 and the availability of review copies, please contact: Jevin Mercer-Tod, TSO , +44(0)1603-696707, jevin.mercer-tod@tso.co.uk