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Axis Telecom Launches Call Recording for Businesses
KINGSTON UPON HULL, England, March 1, 2010-- A leading Hull-based telecoms firm is offering businesses a cheap and
effective way to monitor their customer service standards with the launch of
a revolutionary call recording service.
Axis Telecom, which has a national client base of both business and
residential customers, is launching Safeline to help small and medium-sized
business which cannot afford to invest in expensive call-recording hardware,
or the ongoing costs of maintaining such a system.
The service works through an external server linked directly to the
businesses' telephone system. This automatically records all in- and outbound
calls and stores the files on a secure central server.
Businesses can then access this archive through a unique username and
password. All calls are catalogued with unique tags, allowing for instant
retrieval.
David Meyers, Managing Director of Axis Telecom, said:
"This new service offers a number of benefits to businesses. It requires
no initial capital outlay for set-up and, because all hardware is held
offsite, all maintenance and upgrade costs are covered on an ongoing basis.
The Safeline system works especially well for companies with multiple sites
or home-workers, as everything is set up and run remotely.
"There are clear advantages for businesses in having call recording in
place. Not only does it help to improve customer service through effective
training and auditing, but it also provides legal protection for when firms
are communicating with both customers and suppliers. Much like email has
helped businesses keep track of written communications, with Safeline all
verbal contact between parties can be logged, catalogued and archived so
businesses always have something to refer back to if needed."
Axis Telecom employs approximately 100 people at its offices in Hull. The
company has a national customer base, made up of both businesses and
residents. Axis offers a range of services, from fixed telephone lines and
broadband, to specialist business services, such as VOIP, call recording and
auto answering, queuing and messaging.
For further information please contact:
David Meyers
E: info@axistelecom.co.uk
James Merrylees
+44(0)1482-649343
http://www.axistelecom.co.uk
http://www.axis-mobile.co.uk
Source: Axis Telecom
For further information please contact: David Meyers, E: info@axistelecom.co.uk ; James Merrylees, +44(0)1482-649343
Axis Telecom Launches Call Recording for Businesses
KINGSTON UPON HULL, England, March 1, 2010-- A leading Hull-based telecoms firm is offering businesses a cheap and
effective way to monitor their customer service standards with the launch of
a revolutionary call recording service.
Axis Telecom, which has a national client base of both business and
residential customers, is launching Safeline to help small and medium-sized
business which cannot afford to invest in expensive call-recording hardware,
or the ongoing costs of maintaining such a system.
The service works through an external server linked directly to the
businesses' telephone system. This automatically records all in- and outbound
calls and stores the files on a secure central server.
Businesses can then access this archive through a unique username and
password. All calls are catalogued with unique tags, allowing for instant
retrieval.
David Meyers, Managing Director of Axis Telecom, said:
"This new service offers a number of benefits to businesses. It requires
no initial capital outlay for set-up and, because all hardware is held
offsite, all maintenance and upgrade costs are covered on an ongoing basis.
The Safeline system works especially well for companies with multiple sites
or home-workers, as everything is set up and run remotely.
"There are clear advantages for businesses in having call recording in
place. Not only does it help to improve customer service through effective
training and auditing, but it also provides legal protection for when firms
are communicating with both customers and suppliers. Much like email has
helped businesses keep track of written communications, with Safeline all
verbal contact between parties can be logged, catalogued and archived so
businesses always have something to refer back to if needed."
Axis Telecom employs approximately 100 people at its offices in Hull. The
company has a national customer base, made up of both businesses and
residents. Axis offers a range of services, from fixed telephone lines and
broadband, to specialist business services, such as VOIP, call recording and
auto answering, queuing and messaging.
For further information please contact:
David Meyers
E: info@axistelecom.co.uk
James Merrylees
+44(0)1482-649343
http://www.axistelecom.co.uk
http://www.axis-mobile.co.uk
Source: Axis Telecom
For further information please contact: David Meyers, E: info@axistelecom.co.uk ; James Merrylees, +44(0)1482-649343