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href='http://email.prnewswire.com/wf/click?upn=z3qiKnBCpunqdJkRppsiEbSmnibeutBGHu9PCpp0b6U4Q4ZotzjXnIzJXOhYxAYUx97cShaeFcMepz1M59qY8-2BSI6pxy3DJCubDwu7fDx6s4nNx4KXddu2SZjiUi87hIlZHdfW5OVnhH1fXkvhv1ug-3D-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCys8UfoPpDJLjxQZUVDyXw93H-2FbxSBiF6k5QZ4-2FGTMOBA5hk3jkn299WPK91nG-2BUcTzRAwZjXtnCpj-2FnaSR7GkeiHvOR0Iyc-2By-2FXKiRk5iHJdsmT6kyG7lpD7dj92OgLu9ukIdOYVyMvqAudsbQ4C8jw-3D-3D'style='Margin:0;color:#00607F;font-family:Montserrat,Arial,sans-serif;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left;text-decoration:none'>View in Browser</a></small> </p> </th><th class="expander" style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0!important;text-align:left;visibility:hidden;width:0"></th></tr></table></th> </tr></tbody></table><table class="row sub-header"style="background:#00837E;border-collapse:collapse;border-spacing:0;display:table;padding:0;position:relative;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><th class="small-12 large-12 columns first last" style="Margin:0 auto;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0 auto;padding:0;padding-bottom:16px;padding-left:30px;padding-right:30px;text-align:left;width:570px"><table style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tr style="padding:0;text-align:left;vertical-align:top"><th style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left"><table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="16px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;hyphens:auto;line-height:16px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> <h4 class="text-center" style="-moz-hyphens:none;-webkit-hyphens:none;Margin:0;Margin-bottom:10px;color:#fff;font-family:Montserrat,Arial,sans-serif;font-size:18px;font-weight:400;hyphens:none;line-height:22px;margin:0;margin-bottom:10px;padding:0;text-align:center;text-transform:uppercase;word-break:none;word-wrap:normal">News From Ada</h4><h5 class="text-center" style="-moz-hyphens:none;-webkit-hyphens:none;Margin:0;Margin-bottom:10px;color:#fff;font-family:Montserrat,Arial,sans-serif;font-size:14px;font-weight:500;hyphens:none;line-height:18px;margin:0;margin-bottom:0;padding:0;text-align:center;word-break:none;word-wrap:normal">Transmitted by PR Newswire for Journalists on <span class="prevent-break" style="display:inline-block">August 02, 2018 08:00 AM EST </span></h5></th><th class="expander" style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0!important;text-align:left;visibility:hidden;width:0"></th></tr></table></th></tr></tbody></table><table class="row header" style="background:#e5f2f3;border-collapse:collapse;border-spacing:0;display:table;padding:0;position:relative;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><th class="small-12 large-12 columns first last" style="Margin:0 auto;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0 auto;padding:0;padding-bottom:0;padding-left:30px;padding-right:30px;text-align:left;width:570px"><table style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tr style="padding:0;text-align:left;vertical-align:top"><th style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left"> <table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="24px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:24px;font-weight:400;hyphens:auto;line-height:24px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> <h1 style="Margin:0;Margin-bottom:10px;color:#4D4E53;font-family:Montserrat,Arial,sans-serif;font-size:20px;font-weight:500;line-height:28px;margin:0;margin-bottom:0;padding:0;text-align:left;word-wrap:normal">Ada Launches on the Genesys AppFoundry</h1> <table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="24px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:24px;font-weight:400;hyphens:auto;line-height:24px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> </th><th class="expander" style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0!important;text-align:left;visibility:hidden;width:0"></th></tr></table></th> </tr></tbody></table> <table class="row content" style="background:#fff;border-collapse:collapse;border-spacing:0;display:table;padding:0;position:relative;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><th class="small-12 large-12 columns first last" style="Margin:0 auto;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0 auto;padding:0;padding-bottom:16px;padding-left:30px;padding-right:30px;text-align:left;width:570px"><table style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tr style="padding:0;text-align:left;vertical-align:top"><th style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left"> <table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="24px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:24px;font-weight:400;hyphens:auto;line-height:24px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table><p class="prntac"><i>Ada's automated chatbot combines with Genesys Customer Experience Platform to enable enterprises to provide incredible 24/7 customer service</i></p>
<p><span class="xn-location">TORONTO</span>, <span class="xn-chron">Aug. 2, 2018</span> /PRNewswire/ - Today, Ada announced its leading customer service chabot is now available on the <a href="http://email.prnewswire.com/wf/click?upn=sVsd95kajxzItiA-2FwiaEUk9RoT8SlRMt0X8StrvR2cJaT3qe6F3CF1O4x64GIpIH_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyBgfHFdmOPTnIHntQq-2Fdec-2Bu8oAZqUtAvp0x9UyoJJMSz-2FmLvP5TbmjNUe43oenHbfF3I0ZuuF-2BwJtMRBct-2BiUo7nP4je9Fm33DB3NNbqroMBJxuoEl1UrYnToEwiY93Mka-2FDhiIRntRbVLM-2Fw9yOIg-3D-3D" rel="nofollow" target="_blank">Genesys® AppFoundry</a>, a dedicated customer experience marketplace. Genesys is the global leader in <a href="http://email.prnewswire.com/wf/click?upn=TwIh0OIjG8BOSB67uKqqj28oUmRN7bepsi9bONDVKWhKVJu9Dg7hiH6f94qKtqiMDSMsgGTd2sFMh-2FcJlJU01w-3D-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyS-2BZd-2F0mFoU8sjTqxpUv8yUDBStFXFxgM4FAIhtyh-2B-2BBY5NvN0HPGrsr8fQcNohkya28MnS2UzoE21aZVkmBiwTcZWFwBNYTkS2u5H53S99xyq7q0A3xNFSyy5hK2t2IBy3GvqYuHN3oNOI3N2mw55w-3D-3D" rel="nofollow" target="_blank">omnichannel customer experience</a> and <a href="http://email.prnewswire.com/wf/click?upn=TwIh0OIjG8BOSB67uKqqjzVpCsJyfGJhGNmAk39jZapk1FzWyDqtwnh2a6qsWgEx5OgmuRMBX9gehT0k-2B1hZwz7q-2FGkGiaU5zpiUlf9Njao-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyf1VHXLyaiKE3YiudobgFUDLo49kG4x1vxivcXOjTMuFmnKoZgTrH6VCYtV0alUUC919Pp4kleIOLa32Ay2QX0GX6nbJh5Uwx8jDPoCQR-2BmoQWzis13Ca1fZxpulDT7JOWjNRKpMzuzcy73dVUajdBA-3D-3D" rel="nofollow" target="_blank">contact center solutions</a> that powers 25 billion of the world's best customer experiences each year. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. </p>
<p>With Ada, Genesys customers can automate customer service from one easy-to-use platform deployed from a company's website with a single line of code. By offloading phone calls, live chats and emails, Ada has helped enterprise companies â from telecom to financial institutions â reduce costs, increase productivity, and improve the overall customer experience.</p>
<p>"We've made powerful machine learning easy to deploy in a solution that saves time for both our clients and their customers," said <span class="xn-person">Mike Murchison</span>, CEO of Ada. "We're excited to be partnering with Genesys, who like Ada, is redefining what it means to provide meaningful customer service for the modern day consumer."</p>
<p>Ada's chatbot combines with the <a href="http://email.prnewswire.com/wf/click?upn=TwIh0OIjG8BOSB67uKqqj4npKtTaL4eTtUje0sM7XFyNi3RIDTLz4Afy7ohw-2Fnkl_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyMpl72Lh9Bn7KW-2B9uthvAYDEmqPA0knGIX-2BBi9PLcJYgFjHMszW3JfOPeIu2HqK4KHC6rtA5om6aAg9xw05oNp1hfV-2FTMGk3bVW8mBWQZmMDGu-2FgkDlA-2FB2kDJClPFgVmw3NfszWuQyXnb4mtlhXRpA-3D-3D" rel="nofollow" target="_blank">Genesys Customer Experience Platform</a> to deliver true Blended AI<sup>TM</sup>. By reducing the number of requests that escalate to assisted service, Ada empowers agents to focus on the more complex inquiries that deepen the customer-brand relationship. When a live agent is required, users are seamlessly escalated via Genesys Chat or Genesys Web Callback. </p>
<p>With full multilingual capabilities, Ada's chatbot is also now available with Genesys <a href="http://email.prnewswire.com/wf/click?upn=TwIh0OIjG8BOSB67uKqqj4npKtTaL4eTtUje0sM7XFw1sMze7-2FCEaSC7XRRXzJp84RI50IRBvLPagEvUcqhHdg-3D-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyGQQ0TksX4sB0Lzbsd5eV-2FfWJInVPIf80YXgoZ96eD37FHzV4KOR0YNShklbcI38aNVRwnXchYlaUmjVLXdKFNChlKcu0cbohe6bl-2F6kK-2B4lT-2BWnXIgnG7VXwS-2FHYNBBdsc7iik8D7YdyOKU9K8-2BHPg-3D-3D" rel="nofollow" target="_blank">PureEngage</a><sup>TM</sup>, an omnichannel customer engagement suite for global businesses to deliver competitively superior experiences â providing real-time contextual journeys, world-class orchestrated routing, and digital transformation at any scale. </p>
<p>To learn more about the specific features and benefits of the Ada chatbot for Genesys, visit the Ada's <a href="http://email.prnewswire.com/wf/click?upn=sVsd95kajxzItiA-2FwiaEUk9RoT8SlRMt0X8StrvR2cLq-2Flzxe3PyYVbgN-2FQpO5-2Fv2zrZAxobW3VYw9MubH3OCQ7UJpoI6IGYbyEaleNhzc31KXdnPo-2FD9PGET6dq8YlcCuVfdFndmHy4SRs4sMqukQ-3D-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyuOZMYBR-2Fu9NAaz8iWMpww4t1VRa748CqEGjbjL1towuGdhsNIVZZ7ksyJ0t-2F7AddLelXBid3mME-2Bt3FKbkApSrDdAT9BzYnDK6liM1TscVdHODxeYGeuo5qfoskdJ-2FdcSkIWlebbLSkZUbKG892eDw-3D-3D" rel="nofollow" target="_blank">profile on the AppFoundry</a>.</p>
<p><a href="http://email.prnewswire.com/wf/click?upn=sVsd95kajxzItiA-2FwiaEUgVO-2B62bEDnHlIoEyYK-2FeqM-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCy-2B6it66WnH0J67MamevQYenDaBZpEyOQS4Ye4t1FThfG8q-2FOD-2BsWxN62peSY147OE8tTPn6ROVQSTjpzM57sEQrIY-2BYpsDxIW6K9xg8Gja55M0ZqsDQSChcjp-2BsO9X3pAXvJ6nYkF6x7wqREmvOIcHA-3D-3D" rel="nofollow" target="_blank"><b>About Ada</b></a><b><br></b>Ada builds a leading AI-powered platform that automates millions of customer conversations per month for enterprise businesses around the world. Using the power of machine learning, Ada enables 24/7 multilingual customer service that saves time, reduces cost and improves the customer experience. <a href="http://email.prnewswire.com/wf/click?upn=sVsd95kajxzItiA-2FwiaEUgVO-2B62bEDnHlIoEyYK-2FeqM-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyQKcxWQGHdvJ2WyVlTFbLqoWWEubDsyQpvcL3A2ixz-2BiQnF7ICgeXy6q-2BiLVJ2wtwwhDDL-2BcBYnfaYOWV6Z15KayW43-2FArjcY6GwmepBitsHk81AqG4dSyCJ0Y8iEdieq07SoTGjjvhRL8TLY6qY7Xg-3D-3D" rel="nofollow" target="_blank">Learn more at Ada.Support</a>.</p>
<p>SOURCE Ada</p>CONTACT: Leigh LePage, leigh.lepage@ada.support<table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="8px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:8px;font-weight:400;hyphens:auto;line-height:8px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> <table class="button medium expand" style="Margin:0 0 16px 0;border-collapse:collapse;border-spacing:0;margin:0 0 16px 0;padding:0;text-align:left;vertical-align:top;width:100%!important"><tr style="padding:0;text-align:left;vertical-align:top"><td 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href='http://email.prnewswire.com/wf/click?upn=z3qiKnBCpunqdJkRppsiEbSmnibeutBGHu9PCpp0b6U4Q4ZotzjXnIzJXOhYxAYUx97cShaeFcMepz1M59qY8-2BSI6pxy3DJCubDwu7fDx6s4nNx4KXddu2SZjiUi87hIlZHdfW5OVnhH1fXkvhv1ug-3D-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCys8UfoPpDJLjxQZUVDyXw93H-2FbxSBiF6k5QZ4-2FGTMOBA5hk3jkn299WPK91nG-2BUcTzRAwZjXtnCpj-2FnaSR7GkeiHvOR0Iyc-2By-2FXKiRk5iHJdsmT6kyG7lpD7dj92OgLu9ukIdOYVyMvqAudsbQ4C8jw-3D-3D'style='Margin:0;color:#00607F;font-family:Montserrat,Arial,sans-serif;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left;text-decoration:none'>View in Browser</a></small> </p> </th><th class="expander" style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0!important;text-align:left;visibility:hidden;width:0"></th></tr></table></th> </tr></tbody></table><table class="row sub-header"style="background:#00837E;border-collapse:collapse;border-spacing:0;display:table;padding:0;position:relative;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><th class="small-12 large-12 columns first last" style="Margin:0 auto;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0 auto;padding:0;padding-bottom:16px;padding-left:30px;padding-right:30px;text-align:left;width:570px"><table style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tr style="padding:0;text-align:left;vertical-align:top"><th style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left"><table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="16px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;hyphens:auto;line-height:16px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> <h4 class="text-center" style="-moz-hyphens:none;-webkit-hyphens:none;Margin:0;Margin-bottom:10px;color:#fff;font-family:Montserrat,Arial,sans-serif;font-size:18px;font-weight:400;hyphens:none;line-height:22px;margin:0;margin-bottom:10px;padding:0;text-align:center;text-transform:uppercase;word-break:none;word-wrap:normal">News From Ada</h4><h5 class="text-center" style="-moz-hyphens:none;-webkit-hyphens:none;Margin:0;Margin-bottom:10px;color:#fff;font-family:Montserrat,Arial,sans-serif;font-size:14px;font-weight:500;hyphens:none;line-height:18px;margin:0;margin-bottom:0;padding:0;text-align:center;word-break:none;word-wrap:normal">Transmitted by PR Newswire for Journalists on <span class="prevent-break" style="display:inline-block">August 02, 2018 08:00 AM EST </span></h5></th><th class="expander" style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0!important;text-align:left;visibility:hidden;width:0"></th></tr></table></th></tr></tbody></table><table class="row header" style="background:#e5f2f3;border-collapse:collapse;border-spacing:0;display:table;padding:0;position:relative;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><th class="small-12 large-12 columns first last" style="Margin:0 auto;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0 auto;padding:0;padding-bottom:0;padding-left:30px;padding-right:30px;text-align:left;width:570px"><table style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tr style="padding:0;text-align:left;vertical-align:top"><th style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left"> <table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="24px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:24px;font-weight:400;hyphens:auto;line-height:24px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> <h1 style="Margin:0;Margin-bottom:10px;color:#4D4E53;font-family:Montserrat,Arial,sans-serif;font-size:20px;font-weight:500;line-height:28px;margin:0;margin-bottom:0;padding:0;text-align:left;word-wrap:normal">Ada Launches on the Genesys AppFoundry</h1> <table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="24px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:24px;font-weight:400;hyphens:auto;line-height:24px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> </th><th class="expander" style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0!important;text-align:left;visibility:hidden;width:0"></th></tr></table></th> </tr></tbody></table> <table class="row content" style="background:#fff;border-collapse:collapse;border-spacing:0;display:table;padding:0;position:relative;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><th class="small-12 large-12 columns first last" style="Margin:0 auto;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0 auto;padding:0;padding-bottom:16px;padding-left:30px;padding-right:30px;text-align:left;width:570px"><table style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tr style="padding:0;text-align:left;vertical-align:top"><th style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left"> <table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="24px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:24px;font-weight:400;hyphens:auto;line-height:24px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table><p class="prntac"><i>Ada's automated chatbot combines with Genesys Customer Experience Platform to enable enterprises to provide incredible 24/7 customer service</i></p>
<p><span class="xn-location">TORONTO</span>, <span class="xn-chron">Aug. 2, 2018</span> /PRNewswire/ - Today, Ada announced its leading customer service chabot is now available on the <a href="http://email.prnewswire.com/wf/click?upn=sVsd95kajxzItiA-2FwiaEUk9RoT8SlRMt0X8StrvR2cJaT3qe6F3CF1O4x64GIpIH_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyBgfHFdmOPTnIHntQq-2Fdec-2Bu8oAZqUtAvp0x9UyoJJMSz-2FmLvP5TbmjNUe43oenHbfF3I0ZuuF-2BwJtMRBct-2BiUo7nP4je9Fm33DB3NNbqroMBJxuoEl1UrYnToEwiY93Mka-2FDhiIRntRbVLM-2Fw9yOIg-3D-3D" rel="nofollow" target="_blank">Genesys® AppFoundry</a>, a dedicated customer experience marketplace. Genesys is the global leader in <a href="http://email.prnewswire.com/wf/click?upn=TwIh0OIjG8BOSB67uKqqj28oUmRN7bepsi9bONDVKWhKVJu9Dg7hiH6f94qKtqiMDSMsgGTd2sFMh-2FcJlJU01w-3D-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyS-2BZd-2F0mFoU8sjTqxpUv8yUDBStFXFxgM4FAIhtyh-2B-2BBY5NvN0HPGrsr8fQcNohkya28MnS2UzoE21aZVkmBiwTcZWFwBNYTkS2u5H53S99xyq7q0A3xNFSyy5hK2t2IBy3GvqYuHN3oNOI3N2mw55w-3D-3D" rel="nofollow" target="_blank">omnichannel customer experience</a> and <a href="http://email.prnewswire.com/wf/click?upn=TwIh0OIjG8BOSB67uKqqjzVpCsJyfGJhGNmAk39jZapk1FzWyDqtwnh2a6qsWgEx5OgmuRMBX9gehT0k-2B1hZwz7q-2FGkGiaU5zpiUlf9Njao-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyf1VHXLyaiKE3YiudobgFUDLo49kG4x1vxivcXOjTMuFmnKoZgTrH6VCYtV0alUUC919Pp4kleIOLa32Ay2QX0GX6nbJh5Uwx8jDPoCQR-2BmoQWzis13Ca1fZxpulDT7JOWjNRKpMzuzcy73dVUajdBA-3D-3D" rel="nofollow" target="_blank">contact center solutions</a> that powers 25 billion of the world's best customer experiences each year. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. </p>
<p>With Ada, Genesys customers can automate customer service from one easy-to-use platform deployed from a company's website with a single line of code. By offloading phone calls, live chats and emails, Ada has helped enterprise companies â from telecom to financial institutions â reduce costs, increase productivity, and improve the overall customer experience.</p>
<p>"We've made powerful machine learning easy to deploy in a solution that saves time for both our clients and their customers," said <span class="xn-person">Mike Murchison</span>, CEO of Ada. "We're excited to be partnering with Genesys, who like Ada, is redefining what it means to provide meaningful customer service for the modern day consumer."</p>
<p>Ada's chatbot combines with the <a href="http://email.prnewswire.com/wf/click?upn=TwIh0OIjG8BOSB67uKqqj4npKtTaL4eTtUje0sM7XFyNi3RIDTLz4Afy7ohw-2Fnkl_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyMpl72Lh9Bn7KW-2B9uthvAYDEmqPA0knGIX-2BBi9PLcJYgFjHMszW3JfOPeIu2HqK4KHC6rtA5om6aAg9xw05oNp1hfV-2FTMGk3bVW8mBWQZmMDGu-2FgkDlA-2FB2kDJClPFgVmw3NfszWuQyXnb4mtlhXRpA-3D-3D" rel="nofollow" target="_blank">Genesys Customer Experience Platform</a> to deliver true Blended AI<sup>TM</sup>. By reducing the number of requests that escalate to assisted service, Ada empowers agents to focus on the more complex inquiries that deepen the customer-brand relationship. When a live agent is required, users are seamlessly escalated via Genesys Chat or Genesys Web Callback. </p>
<p>With full multilingual capabilities, Ada's chatbot is also now available with Genesys <a href="http://email.prnewswire.com/wf/click?upn=TwIh0OIjG8BOSB67uKqqj4npKtTaL4eTtUje0sM7XFw1sMze7-2FCEaSC7XRRXzJp84RI50IRBvLPagEvUcqhHdg-3D-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyGQQ0TksX4sB0Lzbsd5eV-2FfWJInVPIf80YXgoZ96eD37FHzV4KOR0YNShklbcI38aNVRwnXchYlaUmjVLXdKFNChlKcu0cbohe6bl-2F6kK-2B4lT-2BWnXIgnG7VXwS-2FHYNBBdsc7iik8D7YdyOKU9K8-2BHPg-3D-3D" rel="nofollow" target="_blank">PureEngage</a><sup>TM</sup>, an omnichannel customer engagement suite for global businesses to deliver competitively superior experiences â providing real-time contextual journeys, world-class orchestrated routing, and digital transformation at any scale. </p>
<p>To learn more about the specific features and benefits of the Ada chatbot for Genesys, visit the Ada's <a href="http://email.prnewswire.com/wf/click?upn=sVsd95kajxzItiA-2FwiaEUk9RoT8SlRMt0X8StrvR2cLq-2Flzxe3PyYVbgN-2FQpO5-2Fv2zrZAxobW3VYw9MubH3OCQ7UJpoI6IGYbyEaleNhzc31KXdnPo-2FD9PGET6dq8YlcCuVfdFndmHy4SRs4sMqukQ-3D-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyuOZMYBR-2Fu9NAaz8iWMpww4t1VRa748CqEGjbjL1towuGdhsNIVZZ7ksyJ0t-2F7AddLelXBid3mME-2Bt3FKbkApSrDdAT9BzYnDK6liM1TscVdHODxeYGeuo5qfoskdJ-2FdcSkIWlebbLSkZUbKG892eDw-3D-3D" rel="nofollow" target="_blank">profile on the AppFoundry</a>.</p>
<p><a href="http://email.prnewswire.com/wf/click?upn=sVsd95kajxzItiA-2FwiaEUgVO-2B62bEDnHlIoEyYK-2FeqM-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCy-2B6it66WnH0J67MamevQYenDaBZpEyOQS4Ye4t1FThfG8q-2FOD-2BsWxN62peSY147OE8tTPn6ROVQSTjpzM57sEQrIY-2BYpsDxIW6K9xg8Gja55M0ZqsDQSChcjp-2BsO9X3pAXvJ6nYkF6x7wqREmvOIcHA-3D-3D" rel="nofollow" target="_blank"><b>About Ada</b></a><b><br></b>Ada builds a leading AI-powered platform that automates millions of customer conversations per month for enterprise businesses around the world. Using the power of machine learning, Ada enables 24/7 multilingual customer service that saves time, reduces cost and improves the customer experience. <a href="http://email.prnewswire.com/wf/click?upn=sVsd95kajxzItiA-2FwiaEUgVO-2B62bEDnHlIoEyYK-2FeqM-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le757stqXJRTI5HV5l94EDQ4DAUtS529dOuZCI6VM2AegL-2B4JT18m6kOcB3f8SmKQRrAHeopXxvLTwWnWsl0FrzAj8kT58ZD2Ihol-2BADnL1t00egGhRLtCF6CE9v4LOMwJCyQKcxWQGHdvJ2WyVlTFbLqoWWEubDsyQpvcL3A2ixz-2BiQnF7ICgeXy6q-2BiLVJ2wtwwhDDL-2BcBYnfaYOWV6Z15KayW43-2FArjcY6GwmepBitsHk81AqG4dSyCJ0Y8iEdieq07SoTGjjvhRL8TLY6qY7Xg-3D-3D" rel="nofollow" target="_blank">Learn more at Ada.Support</a>.</p>
<p>SOURCE Ada</p>CONTACT: Leigh LePage, leigh.lepage@ada.support<table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="8px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:8px;font-weight:400;hyphens:auto;line-height:8px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> <table class="button medium expand" style="Margin:0 0 16px 0;border-collapse:collapse;border-spacing:0;margin:0 0 16px 0;padding:0;text-align:left;vertical-align:top;width:100%!important"><tr style="padding:0;text-align:left;vertical-align:top"><td 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