ReadyPing Solves Retail Sector's 'Waiting Customer' Challenge
Poster: SySAdmin
Posted on April 6, 2010 at 7:14:01 AM
ReadyPing Solves Retail Sector's 'Waiting Customer' Challenge
New Tool Improves Customer Service and Increases Customer Loyalty
CHICAGO, April 6 -- ReadyPing, an innovative provider of wait list management and text message paging solutions, announced today that the company has exited its beta stage with the launch of its new web-based software that fundamentally shifts how restaurants and other service-driven retailers manage customer wait times.
As mobile phone use surges, ReadyPing helps restaurants and other businesses manage their waiting customers more efficiently and enables them to easily send text messages to alert customers when their product or service is available. In addition to restaurants, the company further developed its web-based software to meet the needs of other customer-centric industries, including: auto; dental; medical; hair and nail salons; hotel/resorts; spas and game centers like bowling alleys.
ReadyPing also announced they are giving away one free iPad with each two-year prepaid subscription. The iPad underscores the company's versatile software platform that works on any computer with Internet access. iPads offer unparalleled mobility for staff to leave the front desk and manage waiting customers on foot if needed.
According to an AP-Ipsos poll, more than 50% of Americans refuse to return to businesses that made them wait too long.
"ReadyPing addresses the front end of the customer service cycle in two ways; we simplify how businesses organize and notify their waiting customers and we provide those customers the freedom to wait on their own terms," said Joe Sprovieri, Founder and CEO, ReadyPing. "Nobody wants to stand around until their name is called or be tethered to a short-range pager. Giving customers the freedom to wait where and how they want increases their loyalty."
The power of ReadyPing is that it works on any web browser on any computer. More than one computer at the same location can access the same wait list simultaneously. And if an Internet connection is interrupted, ReadyPing will continue to work in offline mode. Text messages can be received by any mobile phone with any mobile carrier. If a customer does not want to receive a text message, ReadyPing provides the option to call, page (if pagers are used) or simply find the customer the old fashioned way.
The company spent the last year testing its software with dozens of restaurants, including one major international chain. Input from those businesses, along with the expertise of a former Apple user experience developer, resulted in ReadyPing's highly intuitive and user-friendly interface. Businesses interested in learning more can visit http://www.readyping.com.
About ReadyPing:
ReadyPing is a provider of wait list management and text message paging solutions. Its web-based software helps restaurants and other businesses manage their waiting customers more efficiently and enables them to easily send text messages to alert customers when their product or service is available. Any computer with Internet access can use ReadyPing to text customers with a touch of a button. For more information, visit http://www.readyping.com.
Source: ReadyPing
CONTACT: Allison Perkins of Verse Communications, +1-818-981-3023,
allison@verseinc.com, for ReadyPing
Web Site: http://www.readyping.com/
New Tool Improves Customer Service and Increases Customer Loyalty
CHICAGO, April 6 -- ReadyPing, an innovative provider of wait list management and text message paging solutions, announced today that the company has exited its beta stage with the launch of its new web-based software that fundamentally shifts how restaurants and other service-driven retailers manage customer wait times.
As mobile phone use surges, ReadyPing helps restaurants and other businesses manage their waiting customers more efficiently and enables them to easily send text messages to alert customers when their product or service is available. In addition to restaurants, the company further developed its web-based software to meet the needs of other customer-centric industries, including: auto; dental; medical; hair and nail salons; hotel/resorts; spas and game centers like bowling alleys.
ReadyPing also announced they are giving away one free iPad with each two-year prepaid subscription. The iPad underscores the company's versatile software platform that works on any computer with Internet access. iPads offer unparalleled mobility for staff to leave the front desk and manage waiting customers on foot if needed.
According to an AP-Ipsos poll, more than 50% of Americans refuse to return to businesses that made them wait too long.
"ReadyPing addresses the front end of the customer service cycle in two ways; we simplify how businesses organize and notify their waiting customers and we provide those customers the freedom to wait on their own terms," said Joe Sprovieri, Founder and CEO, ReadyPing. "Nobody wants to stand around until their name is called or be tethered to a short-range pager. Giving customers the freedom to wait where and how they want increases their loyalty."
The power of ReadyPing is that it works on any web browser on any computer. More than one computer at the same location can access the same wait list simultaneously. And if an Internet connection is interrupted, ReadyPing will continue to work in offline mode. Text messages can be received by any mobile phone with any mobile carrier. If a customer does not want to receive a text message, ReadyPing provides the option to call, page (if pagers are used) or simply find the customer the old fashioned way.
The company spent the last year testing its software with dozens of restaurants, including one major international chain. Input from those businesses, along with the expertise of a former Apple user experience developer, resulted in ReadyPing's highly intuitive and user-friendly interface. Businesses interested in learning more can visit http://www.readyping.com.
About ReadyPing:
ReadyPing is a provider of wait list management and text message paging solutions. Its web-based software helps restaurants and other businesses manage their waiting customers more efficiently and enables them to easily send text messages to alert customers when their product or service is available. Any computer with Internet access can use ReadyPing to text customers with a touch of a button. For more information, visit http://www.readyping.com.
Source: ReadyPing
CONTACT: Allison Perkins of Verse Communications, +1-818-981-3023,
allison@verseinc.com, for ReadyPing
Web Site: http://www.readyping.com/